Automation OSAI customer operations
Interactive AI workflow for customer-facing teams

OperatingsystemforAIcustomerworkflows

Connect Meta channels and website chat, train business-aware agents, review sensitive actions, and turn conversations into leads, orders, chatbot answers, posts, and measurable operations.

Loved by operators

Live proof
"Our inbox went from reactive to controlled. The approval layer made automation feel safe for the whole team."
NRNadia RahmanHead of Admissions
"We finally have one place for comments, DMs, handoffs, and agent drafts. The team moves faster without losing context."
MLMarcus LeeCustomer Ops Lead

Nadia Rahman

Head of Admissions

Marcus Lee

Customer Ops Lead

Avery Chen

Operations Director

Sofia Karim

Founder

Live automation desk

Customer operation layer

Online
Facebook
2
Instagram
3
WhatsApp
4
Website chat
5

Agent drafted a reply

Used policy, FAQ, and recent message history. Approval required before send.

4+

connected channels

24/7

agent readiness

1

approval center

Admissions teamsCommerce supportSocial operationsService desksCRM handoffAI chatbotsApproval queuesWorkspace auditAdmissions teamsCommerce supportSocial operationsService desksCRM handoffAI chatbotsApproval queuesWorkspace auditAdmissions teamsCommerce supportSocial operationsService desksCRM handoffAI chatbotsApproval queuesWorkspace audit

Platform

Built for speed, governed for real operations.

The app combines channel connections, AI agents, approvals, CRM handoff, social publishing, analytics, and audit visibility inside one workspace.

Connect channels

Bring social, messaging, and website conversations into one control room.

Train agents

Ground replies with documents, websites, instructions, model settings, and memory rules.

Approve actions

Route sensitive replies, posts, lead actions, and operational work through review.

Measure outcomes

Track cost, usage, audit events, automation health, and customer-operation performance.

Workflow

Scroll through the operating loop.

01 / Signal

Every message lands in context

Connected channels stream into one workspace with customer history, channel source, and urgency signals intact.

02 / Reasoning

Agents retrieve the right facts

Knowledge bases, policy documents, websites, and conversation memory shape every draft before it reaches the team.

03 / Control

High-impact work is reviewed

Approval queues keep sensitive replies, social actions, and CRM updates accountable before they go live.

04 / Outcome

Teams ship the next action

Reply, route, create a lead, prepare an order, publish a post, or hand the thread to a human operator.

Modules

The full customer operation stack.

Conversations, agents, governance, CRM, publishing, analytics, and team access without hopping across tools.

Unified inbox

Manage customer threads, assignments, AI activity, and human replies in one focused surface.

Business-trained agents

Create channel-specific agents with knowledge bases, handoff logic, permissions, and traceable runs.

Source-grounded chatbots

Launch API-ready chatbots that reuse your knowledge and support streaming test conversations.

Leads and orders

Turn high-intent conversations into CRM records without losing customer history.

Workspace access

Invite moderators, scope module access, assign pages, and keep teams inside the right boundaries.

Audit and governance

Keep approvals, agent activity, access changes, and operational decisions reviewable.

Governance

Professional automation that stays accountable.

Designed for owners, moderators, scoped connected pages, approval queues, audit logs, and visibility into every automation run.

Human review for high-impact automation

Role-based workspace and module access

Source-grounded answers from business knowledge

Audit trails for agents, approvals, and team actions

Ready to launch

Create your AI customer operations workspace.

Start with channels, agents, approvals, and chatbots, then grow into CRM, publishing, analytics, and governance.

Start now